Reference

Read Our Privacy Policy in Plain Terms

This page spells out what ehe555 records when you open an account and pay through bKash, Nagad or Rocket, and what stays with you.

What we collectCookies and device dataWallet references kept limitedHow to request changes

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Open the Details of Our Policy

ehe555 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy rules are not the same in every country, so we write this policy around where you actually live. If you are in Bangladesh and your region is eligible for ehe555 accounts, this is the text that applies to you. If local law where you are

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does not allow the service, this policy does not create access by itself. Availability depends on your local law and eligible regions, and we update the page when that picture changes. What we hold is narrow by design. Your mobile number and account wallet ID come
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first, because that is how you sign in and how a bKash, Nagad or Rocket transfer gets matched to you. Payment references from those wallets are stored so a deposit can be checked and a dispute settled. Device data — the browser you use, the app
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version, a rough network location — helps us spot a login that does not look like yours. We never ask for your wallet PIN, and we do not request a copy of your national ID unless a verification step genuinely needs it, and then we say
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why at that point. Cookies do less than people assume. A session cookie keeps you signed in between pages. A preference cookie remembers the language and layout you picked. Anything past that is optional, and you can refuse it without losing lobby access. You can always
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ask what we hold, correct a wrong number, or have the account closed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

Explore How We Handle Data

Privacy work is mostly quiet housekeeping, so here is the shape of it. Our team treats access to account records as a permission, not a right, and every internal lookup is tied to a staff login. Retention follows one simple rule: payment records stay while a dispute or a legal duty is open, and marketing preferences go the moment you turn them off. If you want to know what a line on your profile refers to, ask. We would rather explain an entry than let you guess at it.

Sign-In Security One-time codes go to your registered number each time you sign in from a new phone or browser. If a code arrives when you did not try to log in, change your password and tell support.

Cookie Choices Session cookies keep you signed in and preference cookies remember your layout. Optional ones can be switched off from the browser without losing lobby access, though a few pages may reset.

Record Retention Payment references from bKash, Nagad and Rocket stay while a check or dispute is open. After that they clear on a set schedule, and closed accounts drop profile details no rule requires us to keep.

Change Requests Ask for a correction, a copy of what we hold, or account closure through the same support channel you use for payments. We confirm identity first, then tell you what changed and when.

DATA SUPPORT

Reach Support About Your Data

When something about your data needs a person, use the channels below rather than a public post. The desk handles privacy questions in English and logs each request with a reference you can quote later. Keep your registered mobile number to hand, since that is how we confirm the account is yours before we discuss anything on it. If a Nagad or Rocket reference was recorded wrongly, say so in the first message and include the transaction time.

Live Chat Open chat from the help button on any lobby page and ask for the privacy desk. Have your registered mobile number ready, because the agent verifies it before discussing anything held on your account.

Email Request Write in from the number or address tied to your account. Say plainly what you want changed — a phone number, a payment reference, or the whole account — and keep the reply thread for your own records.

In-App Message Already signed in on your phone? Send the message from the account screen so the thread stays with your profile. Good for small fixes, like a bKash reference typed wrong during a deposit.

Questions About Your Privacy

Most privacy questions we get are practical, not legal. You want to know who can see a wallet reference, how long a login record sits on file, and what happens to the data if you leave the account idle. The answers below cover those points directly, with the actual steps. If yours is not here, message the support desk and we will log it against your account and reply.

Your mobile number, your country, and the payment references from bKash, Nagad, Rocket or Upay deposits. We also keep sign-in records — device, browser and a rough network location — so an unusual login can be spotted.

No. We never ask for a wallet PIN, an OTP read out over chat, or your full card number. A deposit is confirmed by the reference your wallet gives you, not by handing over login credentials.

Yes. Ask through support using your registered number and we confirm the account belongs to you first. We then show the account and payment records tied to your profile, or explain why one cannot be shared.

Message support from the account screen and state the correct detail. If that number is also your sign-in method, we verify the change with a code sent to the old number before switching anything over.

Only where it is needed to run the account — a payment provider confirming a transfer, or a legal request we are required to answer. We do not sell account lists, and marketing partners never receive wallet references.

Profile details that no payment or legal rule requires are removed, and the rest sits until its retention period ends. Cricket bets and wallet references stay on file for the dispute window, then clear.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoEhe555 Banking

Read Our Privacy Policy in Plain Terms

Explore How We Handle Data

Reach Support About Your Data

Questions About Your Privacy

01 What data does ehe555 keep when I open an account?

02 Do you store my bKash or Nagad PIN?

03 Can I see what you hold about me?

04 How do I correct a wrong phone number or email?

05 Is my data shared with anyone outside ehe555?

06 What happens to my data if I close my account?

Privacy Policy

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